Obstetric patient satisfaction: Asking patients what they like. American Journal of Obstetrics and Gynecology 2004;190(1):175-82.

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https://ciane.net/id=459 Created on : 10 Feb 2004 Modified on : 02 Dec 2007	➡ Modify this record Do not follow this link unless you know an editor’s password! Share: Easy
Bibliographical entry (without author) :	Obstetric patient satisfaction: Asking patients what they like. American Journal of Obstetrics and Gynecology 2004;190(1):175-82.
Author(s) :	Howell EA, Concato J.
Year of publication :	2004
URL(s) :	http://www.sciencedirect.com/science?_ob=ArticleUR…
Résumé (français) :
Abstract (English) :	OBJECTIVE : This study was undertaken to determine pertinent attributes of women’s hospital experience related to the delivery of their children and to use open-ended responses from women to develop a taxonomy for classifying patient satisfaction in obstetrics. STUDY DESIGN : By using clinimetric methods, we interviewed 67 obstetric patients during their postpartum hospital stays, asking open-ended questions about their satisfaction with care. Responses were transcribed, arranged into distinct groups, and organized as a taxonomy of patient satisfaction. RESULTS : The final taxonomy derived from patient responses was divided into six main axes related to physicians, nurses, other staff, special services, hospital attributes, and personal focus; a total of 51 individual items were identified related to patient satisfaction. These items have face validity, and many are not routinely included in assessments of patient satisfaction. CONCLUSION : A simple strategy of using open-ended questions leads to a clinically relevant and easily understood classification scheme for patient satisfaction with in-hospital obstetric services.
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Keywords :	➡ attendance ; newborn care ; breastfeeding ; pain medication ; epidural ; pain
Author of this record :	Cécile Loup — 10 Feb 2004

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