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Créée le : 10 Feb 2004
Modifiée le : 02 Dec 2007

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Notice bibliographique (sans auteurs) :

Obstetric patient satisfaction: Asking patients what they like. American Journal of Obstetrics and Gynecology 2004;190(1):175-82.

Auteur·e(s) :

Howell EA, Concato J.

Année de publication :

2004

URL(s) :

http://www.sciencedirect.com/science?_ob=ArticleUR…

Résumé (français)  :

Abstract (English)  :

OBJECTIVE : This study was undertaken to determine pertinent attributes of women’s hospital experience related to the delivery of their children and to use open-ended responses from women to develop a taxonomy for classifying patient satisfaction in obstetrics.

STUDY DESIGN : By using clinimetric methods, we interviewed 67 obstetric patients during their postpartum hospital stays, asking open-ended questions about their satisfaction with care. Responses were transcribed, arranged into distinct groups, and organized as a taxonomy of patient satisfaction.

RESULTS : The final taxonomy derived from patient responses was divided into six main axes related to physicians, nurses, other staff, special services, hospital attributes, and personal focus; a total of 51 individual items were identified related to patient satisfaction. These items have face validity, and many are not routinely included in assessments of patient satisfaction.

CONCLUSION : A simple strategy of using open-ended questions leads to a clinically relevant and easily understood classification scheme for patient satisfaction with in-hospital obstetric services.

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Mots-clés :

➡ accompagnement ; soins au nouveau-né ; allaitement ; médicaments antidouleur ; péridurale ; douleur

Auteur·e de cette fiche :

Cécile Loup — 10 Feb 2004